Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner rather than later from every one of your customers.
Geoffrey Hinton, the “Godfather of AI,” said “intellectual self-confidence” is key. Noah Berger/Associated Press Geoffrey Hinton, often called the “godfather of AI,” said arriving at good ideas is easier if you’re a contrarian. In an
Dallas and Houston are just 250 miles apart, but a train trip between the two cities currently takes more than 23 hours, including a seven-hour stopover in San Antonio’s Amtrak station. The Texas Central high-speed
Wasan Tita/Getty Images Prostate cancer treatment is advancing rapidly. New pills and hormone treatments are giving patients better odds and a more comfortable experience. Doctors say Biden’s diagnosis is a reminder to get screened often
Qatar is offering to give the US a Boeing 747 jet. ROBERTO SCHMIDT/AFP/Getty Images Qatar’s prime minister said its offer to give the US a Jumbo jet was a “normal thing between allies.” The Boeing
Southwest Airlines is restricting the use of power banks on flights. Mario Tama/Getty Images Southwest Airlines has started warning passengers about the use of power banks on flights. It’s set to introduce a new safety
Tesla sales continue to plunge. But a former Tesla employee’s startup now has a long waiting list for a very different type of product: an electric motorcycle aimed at customers in Africa and South Asia.
Open AI, Ava Horton/BI This is an excerpt from “Empire of AI: Dreams and Nightmares in Sam Altman’s OpenAI” by Karen Hao. The book is based on interviews with around 260 people and an extensive
Work intensification can lead to employees burning out. Yana Iskayeva/Getty Images Despite negative stereotypes, some people are working longer in a hybrid world. This “work intensification” has been going on for decades. Setting boundaries is
For people who want to wear their opposition to President Donald Trump on their sleeve without being too conspicuous, there’s the subtle anti-Trump world of Etsy. During Trump’s first term, Democrats were loudly proclaiming “Resist.”
Recently, an ear infection and subsequent case of hives kept me in bed for a week. The first few days, I was tired and told myself to rest. But the rest of the week? Well,
The companies behind AI models are keen to share granular data about their performance on benchmarks that demonstrate how well they operate. What they are less eager to disclose is information about their environmental impact.
Joe Buglewicz for BI Yale rising senior Alex Schapiro uncovered a security flaw in dating app Cerca. Schapiro has spotted vulnerabilities in large companies, leading at least one to start its own bug bounty program.
gorodenkoff/Getty Images Todd Sheridan Yeary spent 13 years working at the FAA Chicago Air Route Traffic Control Center. He says air traffic control is a high-pressure job with unpredictable challenges and safety concerns. The
Turgis Gaillard has revealed it is creating the Foudre long-range strike system. Turgis Gaillard France’s Turgis Gaillard is developing a long-range rocket and missile system, a type of weapon proven in Ukraine. The company called
EY, Deloitte, KPMG, and PwC make up the Big Four. Getty Images The Big Four dominate the professional services industry. AI may disrupt not just job roles, but their organizational structure, business models, and pricing
“We have built a very deep bench,” JPMorgan CEO Jamie Dimon said of the bank’s executives. Noam Galai via Getty Images JPMorgan CEO Jamie Dimon turned 69 in March. Dimon was asked about his succession
The patent behind SkinCeuticals’ beloved vitamin C serum expired this year. Tanja Ivanova/Getty Images SkinCeuticals’ pricey vitamin C serum patent expired, leading many to hope for cheaper alternatives. C E Ferulic dupes could be on
Ryanair chief executive Michael O’Leary directed angry comments to several parties during an earnings call. Horacio Villalobos#Corbis/Corbis via Getty Images Ryanair’s CEO slammed multiple parties during an earnings call on Monday. Michael O’Leary first called
Bernita Clark, 82, has lived comfortably for 18 years in her retirement. Michael Starghill, Jr for BI This as-told-to essay is based on a conversation with Bernita Clark, 82, who retired 18 years ago and